Refunds and Returns
For all returns and refunds you must provide evidence of purchase. A receipt must be provided to refund the item(s)
- Items must be refunded using the same methodof payment as the original transaction
- Items are refunded at the price of purchase
- Items must be returned within 28 days of purchase
- Items must be unopened
- The items must be in re-saleable condition e.g. no damaged cartons/bottles/cans
- If cartons of beer/RTD’s were purchased, they must be returned as full cartons
In store purchases
If at any time you are not satisfied with the quality of the goods you have purchased, you may call the First Choice Liquor customer service team on 1300 308 833 and a customer service representative will assess your request for a credit or refund of the purchase price. Goods may be accepted for return in First Choice Liquor's absolute discretion. No Goods will be acceptable for return unless they are in a saleable condition. First Choice Liquor may only accept returns of complete cartons of beer and pre-mixed drinks. Food items cannot be returned.
Online and phone orders
Money Back Guarantee - We're confident that our products represent excellent value for money, and we're proud to guarantee every product you buy. If you're not satisfied with a purchase you've made online or on the phone, you have two options available. The order can either be returned to your nearest First Choice store (providing your Tax Invoice as proof of purchase) or to arrange for the order to be collected from you, just call us on 1300 308 833 or email within two weeks of receiving it. View our terms and conditions.
If you receive your online order and then change your mind, exchanges can be possible at the discretion of First Choice Customer Service within a week of accepting the delivery. Please be aware that in the event of an exchange, any additional delivery charges will be at your own expense. We can only provide an exchange as an option if all products are in their original packaging and condition. .