Refunds and Returns

For all returns and refunds you must provide evidence of purchase. A receipt must be provided to refund the item(s)

  • Items must be refunded using the same methodof payment as the original transaction
  • Items are refunded at the price of purchase
  • Items must be returned within 28 days of purchase
  • Items must be unopened
  • The items must be in re-saleable condition e.g. no damaged cartons/bottles/cans
  • If cartons of beer/RTD’s were purchased, they must be returned as full cartons

In store purchases

If at any time you are not satisfied with the quality of goods you have purchased, they don’t match the description or are faulty, you may call the First Choice Liquor customer service team on 1300 308 833 and a customer service representative will assess your request for a credit or refund of the purchase price, before returning to the store to have this processed. Alternatively one of our team members in store will be happy to help. Goods returned due to ‘Change of mind’ may be accepted for return in First Choice Liquors’ absolute discretion. ‘Change of mind’ returns do not include food items and any beer or premixed drink cartons must be complete.

Online and phone orders

Money Back Guarantee - We're confident that our products represent excellent value for money, and we're proud to guarantee every product you buy. If you're not satisfied with a purchase you've made online or on the phone, you have two options available. The order can either be returned to your nearest First Choice store (providing your Tax Invoice as proof of purchase) or to arrange for the order to be collected from you, just call us on 1300 308 833 or email within two weeks of receiving it. View our terms and conditions.

If you receive your online order and then change your mind, exchanges can be possible at the discretion of First Choice Customer Service within a week of accepting the delivery. Please be aware that in the event of an exchange, any additional delivery charges will be at your own expense. We can only provide an exchange as an option if all products are in their original packaging and condition. .