Terms & Conditions
Terms and Conditions of First Choice Liquor
This Agreement is a contract between the customer ("You") and Liquorland Australia Pty Ltd ABN 82 007 512 414 ("First Choice Liquor"), registered office 800 Toorak Road, Tooronga, Victoria. All orders are processed and distributed by Liquorland (Australia) Pty Ltd or Liquorland (Qld) Pty Ltd.
Purchases of alcohol products made through firstchoiceliquor.com.au are made under:
- NSW Licence No. LIQP700350024, LIQP724005567, LIQP700355042, LIQP700354682, LIQP700351055, LIQP700385642, LIQP700351861, LIQP700354690;LIQP724008828, LIQP770016905, LIQP770010162, LIQP770010143, LIQP700386320, LIQP700352949, LIQP700350431, LIQP770010418, LIQP770016461, LIQP700382090, LIQP700382538, LIQP700383976
- ACT Licence No. LIQP700383976, LIQP770010162, 14005558, 14005584, 14005615
- VIC Licence No.32057087, 32058229, 32059217, 32059704, 32061599, 32061434, 32059623, 32059631, 32060056, 32000941, 32024123, 32061256, 32006002, 32061426, 32007977, 32063402, 32063818, 32002480, 32024610, 32064254,32020412, 32057736, 32064830, 32065284, 32065925, 32053407
- TAS Licence No. 32059704 & 32061434
- QLD Licence No. 80063, 80081, 92669, 80117, 80047, 80123, 80086, 80050, 80091, 80057, 80084, 80056, 80052, 80099, 80068, 80092, 80094, 80064, 80098, 83920,85843, 80051, 80115, 92211, 80067, 80122, 80120, 80089, 80102, 80105, 80103, 80114
- SA Licence No. 50400828, 50102501, 50403347, 50102218, 50401002
- WA Licence No. 6030003111, 6030103326, 6030146028, 6030041418, 6030143520, 6030042226, 6030053181, 6030004101, 6020001800, 603200216615
6020029967. Type of licence - Tavern licence. Name of licensee - Liquorland (Qld) Pty Ltd. Address - 1120-1124 Albany Highway, Bentley WA 6102. Telephone number - (08) 6254 6200.
Persons under 18 years of age are not permitted to place orders for alcohol. You acknowledge and agree that you understand the prohibition on the sale and supply of liquor to minors and you confirm that you are at least 18 years of age.
First Choice Liquor supports the responsible service of alcohol.
The terms and conditions under which You may purchase products from First Choice Liquor are set out below.
Please read the following terms and conditions carefully before placing your order with First Choice Liquor.
By completing the customer application process and using the First Choice Liquor service, You acknowledge that you have read and understood these terms and conditions and agree to be bound by the terms and conditions of this Agreement.
Table of contents
- 1. Interpretation
- 2. The agreement
- 3. Purchase orders & delivery of goods
- 4. Returns, Refunds, Risk & title
- 5. Price of goods & payment
- 6. Out of stocks & substitution
- 7. Packaging & labelling of goods
- 8. Licence
- 9. Intellectual property rights
- 10. Liability
- 11. Security
- 12. Online firstchoiceliquor.com.au
- 13. Notification of changes
- 14. Privacy
- 15. Termination
- 16. Notices
- 17. Promotions, Clearances, Offers and flybuys
- 18. Product Availability
- 19. Additional Services
- 20. Miscellaneous
In these Conditions:
- "Agreement" means an agreement between You and First Choice Liquor to supply Goods. The Agreement consists of the Order and these Conditions.
- "Click & Collect" is the online order and physical collection system operated throughout Australia.
- "Conditions" means these Conditions and any agreed written variations.
- "Delivery Address" means the address to which the Goods are to be delivered as stated on the Order.
- "Delivery Cost" means the amount payable to First Choice Liquor in respect of delivery of the Goods and handling costs associated with processing your Order as advised by First Choice Liquor from time to time.
- "Goods" means Goods described in an Order and includes packaging.
- "Intellectual Property Rights" includes all rights in respect of copyright, trade marks, patents, designs, protection of confidential information, circuit layouts, and any other intellectual or industrial property rights whether arising under statute or otherwise.
- "Licensed Premises" means licensed premises at Shop 128, 354 Tooronga Road, Hawthorn East, VIC (Packaged Liquor Licence No. 32006002); 245 Unley Road, Malvern, SA (Licence No. 50400828); 170 Melrose Drive, Phillip (Licence No. 14005044); Shop 306 - 316, Willoughby Road, Naremburn, NSW (Licence No. 385642); 133 Herries Street, Toowoomba, QLD (Licence No. 41110080); Plaza Parade, No 1 Carnaby Street, Maroochydore, QLD (Licence No. 41114095); 516 Newnham Rd, Upper Mount Gravatt, QLD (Licence No. 41101500); Lae Drive, Runaway Bay, QLD (Licence No. 41109519); referred to jointly and severally as the context requires.
- "Order" means an order by You to purchase Goods from First Choice Liquor.
- "Personal Details" includes, but is not limited to Your name, Delivery Address and payment details.
2. The Agreement
2.1 What is the Agreement?
The entire Agreement between You and First Choice Liquor for the purchase of Goods by You from First Choice Liquor is:
(a) these Conditions; and (b) the terms of the Order.
2.2 When the Agreement is formed
The Agreement exists between You and First Choice Liquor once First Choice Liquor receives and accepts an order at its Licensed Premises. No obligation to sell or supply the Goods will arise until the Order is received and accepted at Licensed Premises. Each order may be accepted by First Choice Liquor in its absolute discretion and First Choice Liquor expressly reserves the right to limit sales to reasonable quantities as determined in First Choice Liquors sole discretion. First Choice Liquor is authorised to unconditionally appropriate the liquor to the Order at the Licensed Premises on acceptance of the Order. Each Order is a separate agreement.
If You owe money to First Choice Liquor under one agreement, First Choice Liquor may set-off that money against any money that You owe to First Choice Liquor under another agreement. If First Choice Liquor owes money to You under one agreement First Choice Liquor may set-off that money against any money that it owes You under another agreement.
3. Purchase orders & delivery of Goods
3.1 Delivery area
In order to purchase Goods from First Choice Liquor, the Delivery Address which You nominate will need to be within a location where First Choice Liquor provides delivery services. First Choice Liquor will advise You if the Delivery Address which You nominate ceases to be in an area where First Choice Liquor delivers Goods. First Choice Liquor will not be obliged to continue to deliver Goods to You if You change Your Delivery Address and the new Delivery Address which You nominate is not in an area within which First Choice Liquor delivers goods.
You will place an Order with 1stchoice by:
(a) selecting Goods and instructing First Choice Liquor by telephone that you wish to purchase the Goods, and providing your Personal Details to First Choice Liquor, or
(b) selecting Goods and instructing First Choice Liquor by email that you wish to purchase the Goods, and providing your Personal Details to First Choice Liquor.
3.3 Authorised receipt of Goods
Anyone at the Delivery Address who receives the Goods shall be presumed by First Choice Liquor or its agents to be authorised to receive the Goods on Your behalf. First Choice Liquor may request that the person who receives the Goods at the Delivery Address provide satisfactory evidence of proof of age. First Choice Liquor will refuse to deliver the Goods if the person receiving the Goods is unable or unwilling to provide evidence of proof of age. The Goods will not be delivered to persons under the age of eighteen (18) years or to persons who fail to provide proof of age satisfactory to First Choice Liquor that the person is aged eighteen (18) years or over.
3.4 Delivery Requirements
First Choice Liquor is required by law to give written instructions to the person responsible for delivery of the liquor, requiring that the liquor be delivered:
(a) to the adult person who placed the order, or
(b) to another adult person at those premises who undertakes to accept it on Your behalf, or
(c) if delivery takes place on a day following the placing of an order, in accordance with the customer's instructions but always to a person over the age of 18 years.
3.5 Click & Collect
Click & Collect is available throughout Australia. Collection of Click & Collect orders is only available during store opening hours. Orders not collected may incur a cancellation fee. First Choice will store your purchases for 5 business days for you to collect before it is returned to stock and your credit card refunded the purchase price. Ensure you collect your orders in time.
Limits apply per customer per day to click & collect orders. 60 bottles per wine; 5 cartons per beer, cider and pre mixed drinks; 12 bottles per spirit. Please call us for orders bigger than our listed limits and we can help facilitate your purchase.
4. Returns, Refunds, Risk & title
4.1 Risk and Title
Risk and title in the Goods passes to You upon delivery of the Goods to the Delivery Address or the Click & Collect store.
4.2 Returns or Refunds
For all returns and refunds you must provide evidence of purchase. A receipt must be provided to refund the item(s)
Items must be refunded using the same methodof payment as the original transaction
- Items are refunded at the price of purchase
- Items must be returned within 28 days of purchase
- Items must be unopened
- The items must be in re-saleable condition e.g. no damaged cartons/bottles/cans
- If cartons of beer/cider/pre mixed drinks were purchased, they must be returned as full cartons
4.2.1 In store purchases
If at any time You are not satisfied with the quality of the Goods You have purchased, You may call the First Choice Liquor customer service centre on 1300 308 833 and a customer service representative will assess Your request for a credit or refund of the purchase price. Goods may be accepted for return in First Choice Liquor's absolute discretion. No Goods will be acceptable for return unless they are in a saleable condition. First Choice Liquor may only accept returns of complete cartons of beer and pre-mixed drinks. Food items cannot be returned.
4.2.2 Online and phone orders
Money Back Guarantee - we’re confident that our products represent excellent value for money, and we’re proud to guarantee every product you buy. If you’re not satisfied with a purchase you’ve made online or on the phone, just call us on 1300 308 833 or email. We will then organise to pick up the stock and deliver replacement stock or refund.
5. Price of Goods & payment
5.1 Price of Goods & payment
Subject to clauses 5.2 and 6.2 the price You shall pay for the Goods shall be the price specified on the First Choice Liquor website (if any) or advised by First Choice Liquor at the time of your Order. You also agree to pay the Delivery Cost (when applicable) in respect of each Order and all taxes, including goods and services tax, which First Choice Liquor is required to collect from you.
For delivery charges and conditions, please click here.
First Choice Liquor's prices are subject to variation without notice. The price payable for the Goods will be the price current at the time First Choice Liquor confirms the availability of the Goods.
We endeavour to ensure all prices displayed are correct but occasionally an error may occur. If we discover a pricing error we will notify you and you may elect to not purchase any Good/s where the price has been corrected.
5.3 Method of payment
(a) Payment upon Placement of Order
You shall pay for the Goods at the time of purchase or when your Order is despatched. You may use your credit card (MasterCard, Visa, American Express, Diners and Coles Group Card.) Cheques may be accepted at First Choice Liquor's discretion. First Choice Liquor will accept cash payment for the Goods only when your Order is placed in-store.
‘Bundle Buy’ Save Value is based on regular shelf prices of individual bottles.
5.5 Retail Limits
Retail limits apply per customer per day to all products. 60 bottles per wine; 5 cartons per beer, cider and pre mixed drinks; 12 bottles per spirit.
6. Out of stocks & substitution
6.1 No rainchecks
First Choice Liquor will not provide rainchecks in respect of Goods ordered by You.
6.2 Substitution policy
First Choice Liquor will use its best endeavours to ensure that all Goods ordered by You are supplied to You. In the event of stock shortages of the goods ordered by You, or if a vintage is not available we may substitute products of equal or greater value.
7. Packaging & labelling of goods
First Choice Liquor aims to ensure all pictures of Goods on the First Choice Liquor website are up to date, however pictures are for illustrative purposes only. First Choice Liquor does not warrant the accuracy of information contained on the First Choice Liquor website and recommends that You read the label on Goods carefully before consuming the Goods.
You are licensed to access the First Choice Liquor website on your computer for personal, non-commercial use . You acknowledge that you are not permitted to make any other use of the First Choice Liquor website unless given prior written authorisation by First Choice Liquor.
9. Intellectual Property rights
You acknowledge that First Choice Liquor or its related corporations own or are licensed to use all Intellectual Property Rights in the First Choice Liquor website (including, but not limited to, any images, photographs or text which appears on the website). You agree that You will make no representation to the contrary, and that You must not use or copy the First Choice Liquor website in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights.
You acknowledge that any trade marks or logos which appear on the First Choice Liquor website are owned by or licensed to First Choice Liquor or its related corporations, and that You must not do anything to prejudice the rights of the trade mark owner or licensee to such trade marks or logos.
You acknowledge that First Choice Liquor service is provided "AS IS" and that First Choice Liquor is not making and has not made any warranty or representation as to the Goods or First Choice Liquor's suitability for any particular purpose other than the mandatory statutory warranties. To the maximum extent permitted by law, all other warranties and representations are excluded.
To the extent permitted by law, You agree that any liability of First Choice Liquor arising out of or in connection with any breach of any express or implied warranty or condition in respect of goods or services supplied to You through use of First Choice Liquor will be limited to:
(a) if the condition relates to goods, the replacement of the goods or the supply of equivalent goods, and
(b) if the condition relates to services, the supplying of the services again or the payment of the cost of having the services supplied again.
You accept all risk arising out of the installation, downloading, use or performance of the First Choice Liquor website and any computer program that forms part of it.To the maximum extent permitted by law, You release and discharge First Choice Liquor and its related corporations from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this Agreement) arising out of or in connection with your use of the First Choice Liquor website or this Agreement, including, without limitation, loss or damage caused by the negligence of First Choice Liquor or its related corporations.
If you are issued with a PIN or password by First Choice Liquor you agree to take responsibility for the safekeeping of your PIN or password. You are liable if an unauthorised person uses your PIN or password. You agree to release and indemnify First Choice Liquor in relation to any liability arising out of the unauthorised use of your PIN or password.
On occasion for your own security, we may require a few additional details to fulfil your order.
12. Terms and Conditions of firstchoiceliquor.com.au
12.1 Online registration
We derive Our information from sources which we believe to be accurate and up to date at the time of publication. All information provided on the Website is provided in good faith. However, aside from our obligations under the Australian Consumer Law, We do not make any representation or warranty that the information provided is timely, reliable, accurate or complete; and will not be liable for any claim or loss resulting from any action taken, or reliance made by you on any information, material or advice provided on the Website, or for any incorrect information provided on the Website.
We reserve the right to change, update or terminate the Website and Content or any part of them at any time in Our absolute discretion, without notice or liability to you.
Any change or modification to the Website or these Website Terms is effective immediately upon them being posted on the Website. If any such change or modification is unacceptable to you, do not use the Website. If following any such change or modification you continue to use the Website or Content, you will be deemed to have accepted those changes or modifications.
You acknowledge that any trade marks or logos which appear on the First Choice Liquor website are owned by or licensed to First Choice Liquor or its related corporations, and that You must not do anything to prejudice the rights of the trade mark owner or licensee to such trade marks or logos.
All information, advice or other data on the Website is provided as general information only and should not be relied upon.
Subject to our obligations under the Australian Consumer Law, We make no representation and give no warranty or undertaking (express or implied) as to the timeliness, accuracy, completeness, effectiveness or reliability of the Website or its Content for any particular purpose.
Subject to our obligations under the Australian Consumer Law, We will not be responsible or liable for any loss, damage, injury or other claim or outcome arising from your reliance upon the Website, or the Website’s inability to meet your needs.
We have no control over and are not responsible for the content of any third-party websites linked to or framed within the Website, or any third-party advertisements and We expressly disclaim (and do not endorse or verify) the accuracy or reliability of the content on any such third-party websites. Those links are provided for your convenience only and may not remain current or be maintained. Website links on this Website should not be construed as an endorsement, approval or recommendation by Us of the linked website or its content. We are not responsible for the content or privacy practices associated with linked websites. When viewing a third party website, you should read the terms, conditions and privacy statements detailed on that website. Your use of or reliance upon such third-party websites is at your own risk.
We are based in Melbourne, Australia. You must ensure that your access to the Website is not illegal or prohibited by laws which apply to you.
Your use of and any reliance you place upon the Website and its Content are entirely at your own risk. When using the Website, information will be transmitted over a medium which, in many cases, is beyond Our jurisdiction and control and that of Our suppliers. Information and files available from the Website cannot be guaranteed to be secure, free from computer viruses or other faults or defects and you should scan and check such data accordingly. We do not warrant and cannot ensure the security of any information you may transmit to Us.
We will not be responsible for any delay, failure, interruption, or corruption of any data or other information transmitted in connection with your use of the Website, which is beyond Our control. For the avoidance of doubt, We do not accept responsibility for any interference or damage to your computer system which may arise in connection with your use of the Website or any linked website.
To the fullest extent permitted by law and without limiting any rights available under the Australian Consumer Law:
All conditions and warranties concerning the Website and the Content (whether as to quality, outcome, fitness, care, skill or otherwise) expressed or implied by statute, common law, equity, trade, custom or usage or otherwise are expressly excluded;
In no event will We (or Our officers, employees, agents, contractors, licensors, suppliers, or any other third parties mentioned on the Website) be liable for any loss, costs or damages (including, without limitation, economic or consequential loss, lost profits or special damages) resulting from your use of or inability to use the Website or the Content;
- We are not liable to you or to any third party for any personal injury, including death, caused by access to, use or misuse of the Website, the Content or the Services;
- any claims arising in connection with your use of the Website, the Content or the Services must be brought within one (1) year of the date of the event giving rise to such action occurred; and
- remedies under these Website Terms are exclusive and are limited to those expressly provided for in these Website Terms.
If you are issued with a PIN or password by First Choice Liquor You agree to take responsibility for the safekeeping of your PIN or password. You are liable if an unauthorised person uses your PIN or password. You agree to release and indemnify First Choice Liquor in relation to any liability arising out of the unauthorised use of your PIN or password.
12.5 Personal Information and firstchoiceliquor.com.au
We do not collect personal information when you visit our website unless you log in, place an order, create an account, submit an enquiry using the Contact Us form or submit a product review.
When you place an order you will be asked to log in and we will ask you for the following personal information: your name, date of birth, email, mailing address, delivery address and any special delivery instructions and phone number. Information from the Checkout is provided to our delivery agents so we can send you your order. We may also need to provide your details to data maintenance providers and call centres.
As we sell alcohol we are required to collect your date of birth details to verify that you are over 18 years of age.
When you create Your Account on our website, we will ask you your name, email, address details, phone number and date of birth and will ask you to nominate a password.
From time to time, we advise customers and those registered with us of upcoming offers and special promotions via email. If you do not wish to receive these offers click the unsubscribe link in your next email or call us on 1300 308 833.
When you submit an enquiry via our Contact Us page or questions via email we will request your name and email. We use this information solely to respond to your enquiries.
When you enter a contest or other promotional feature, we may ask for your name, address, and email so we can administer the contest and notify winners. We may also require that your name be published in the event that you win a contest. We may ask for other information to enable us to improve our website or to send you special offers.
We do not sell, rent or barter any identifiable personal information to any third party without your permission. We will often need to provide your personal information to third parties who assist us in delivering products and services including delivery companies, call centres, mail houses and information technology service providers. Where your personal information is disclosed to these third parties, we will ensure that they undertake to protect your privacy and will only authorise them to use your personal information for the purpose that we supplied it to them. As some of our information technology service providers are located overseas, personal information collected and held by us may be transferred overseas.
Our website contains links to other websites. firstchoiceliquor.com.au is not responsible for the privacy practices or the content of other websites.
We track our customers movement around the website for our own website research and improvement purposes only. No other personal details are collected from this research. We do not currently nor do we plan to draw any conclusions from these statistics or attempt to create customer profiles.
If you have any questions about this privacy statement, or the content or practices of our website, you can contact firstchoiceliquor.com.au directly by calling 1300 308 833:
Monday to Friday, 8:30am - 7pm AEST
Otherwise write to us at:
First Choice Liquor Privacy
P.O. Box 2000
Glen Iris VIC 3146
13. Notification of changes
First Choice Liquor may add to, delete, or otherwise change any of the terms of this Agreement. First Choice Liquor will notify You of any substantial changes to these terms & conditions as provided in clause 15. Your use of the First Choice Liquor service after notice will constitute your deemed acceptance of such changes.
Please refer to the First Choice Liquor Privacy and Security Statement.
First Choice Liquor may terminate this Agreement at any time by delivering notice (as specified in clause 15) or by sending You a system message advising that Your shopping privileges have been removed. If this occurs, please contact the First Choice Liquor customer service centre on 1300 308 833. Termination of this Agreement shall be effective the day notice is received or such later date as specified in the notice.
First Choice Liquor may give notice to You by electronic mail or by regular mail to your address contained in the membership registration information provided by You. You may give notice to First Choice Liquor by email.
17. Promotions, Clearances, Offers and flybuys
All specials, promotions, clearances, offers and discounted items advertised on the First Choice Liquor website are available only while stocks last unless otherwise advertised. Retail limits may apply. All terms and conditions of specials, promotions, clearances, offers and discounted items, including the First Choice Liquor Price Promise, as advertised on the First Choice Liquor website from time to time shall apply.
For the First Choice Liquor Price Promise terms and conditions, please click here. Delivery Costs are excluded from the First Choice Liquor Price Promise.
Specials, promotions, clearances, offers and discounted items appearing on First Choice Liquor are not available in all areas.
Please note all cases of beer and ready to drink products incur a Delivery Cost unless otherwise stated.
flybuys points not awarded on delivery fees, gift card purchases, or purchases of tobacco and tobacco related products. For further details click here
$10 off voucher is for new e-mail sign-ups only and provides recipients $10 off a $50 or more spend in a single transaction and must be redeemed at point of purchase. $50 minimum spend must be reached after application of savings and discounts and excludes gift cards, tobacco and tobacco related products. Refer to individual voucher for redemption dates. This offer is not valid for existing or past e-mail subscribers. Voucher is only redeemable once. Voucher is only valid at First Choice Liquor and can be redeemed in store or online. Offer not available to under 18s.
18. Product Availability
Due to Liquor Licensing restrictions certain Goods will not be available for sale in some areas including the Northern Territory, South Hedland, Broome, Kununurra, Tom Price and Kalgoorlie.
First Choice Liquor reserves the right not to sell certain Goods to any person to which, or in any location where, the sale of certain Goods is restricted or prohibited whether by law or otherwise.
19. Additional Services
First Choice Liquor may from time to time offer You additional services, including but not limited to, party plan services. All terms and conditions of any such additional services shall apply and shall be incorporated and form part of these Conditions. You acknowledge that First Choice Liquor is not making and has not made any warranty or representation as to the additional services or the suitability of the additional services to You other than the mandatory statutory warranties. To the maximum extent permitted by law, all other warranties and representations are excluded.
Party Plan Services
Glass and Ice Tub Hire
- Our wine glasses, Champagne flutes and tumblers are available in trays of 18 for $7.30 per tray.
- After use, simply rinse the glasses and return them to us dry and upright, and we will clean them for you. Please note that a fee of $3.00 per tray will apply for rinsing of glasses returned un-rinsed.
- Glasses must be returned in their hire boxes - otherwise a $4.00 fee will apply to each box not returned.
- Our ice tubs are available to hire for $6.00 each. These are large enough to chill up to a case-and-a-half of beer.
- When hiring in-store we ask you to leave a $100 deposit, which we will refund to you when you return all of the hired items.
- If any items are damaged, or are not returned within the hire period, a cost of $3.00 per glass and $30 per ice tub will apply. This will be deducted from your deposit (if any) and/or charged to your credit card.
- We also have a range of glasses available for purchase in store.
20.1 Provisions are severable
Each provision of this Agreement (including these Conditions) are severable. Severance does not affect any other provisions.
20.2 Victorian law applies
The laws of Victoria govern this Agreement.